All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. All shipments are delivered with DHL Express.
All international shipments may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Shop Fasaeen is not responsible for these charges if they are applied and are your responsibility as the customer.
In-store pickup in Dubai
You can skip the shipping fees with free local pickup at The Workshop Dubai, located at Villa 45 - St. 23b - Al Wasl Rd opposite Box Park - Jumeirah 2 - Dubai - U.A.E.
After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 10AM-6PM on Sunday-Saturday. Please have your order confirmation email with you when you come.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@shopfasaeen with your name and order number, and we will look into it for you.